CERTIFIED: ICERTIAS CUSTOMERS’ FRIEND – CROATIA 2015
De Tempore – now an authorised „Customer’s Friend“ with excellent customer service
De Tempore has joined a prestigious certification program Customers’ Friend, and validated the high standards in business and customer service. In an independent ICERTIAS Customers’ Friend survey, Croatian citizens gave De tempore the highest possible score for a superior customer experience and superior customer support.
Zurich, Zagreb, March, 2015 – De tempore enters the year 2015 with an honor awarded by the customers in an on-line survey conducted in Febrary, across Croatia. In an independent ICERTIAS Customers’ Friend survey, Croatian citizens gave De tempore the highest possible score for a superior customer experience and superior customer support. Due to this result, De tempore received the ICERTIAS – Customers’ Friend medal and the label for the highest level of quality and customer experience of five red diamonds with the “PREMIUM SERVICE” label.
De tempore d.o.o. has signed the ICERTIAS Customers’ Friend declaration by the Swiss ICERTIAS – International Certification Association. ICERTIAS – Customers’ Friend certification programs aim to ensure the highest possible standards in the customer experience, and to increase the quality level of customer relationship management. To ensure maximum realisation of their objectives, ICERTIAS, in cooperation with its partners, works on the development and establishment of international standards for valorisation of quality products and services, and measuring the price and quality ratio for each purchase.
De tempore d.o.o. has been founded in 2002, and started its business in the center of Zagreb, introducing the brand Swarovski to the Croatian market. Since then the company has developed their premium brand portfolio which now includes Marc by Marc Jacobs, See by Chloé, Red Valentino, Swarovski, Crystals from Swarovski, Villeroy&Boch and WMF. In order to unify their offer in fashion, jewelry and home segment, the company has developed three self-owned brands which their customers identify and recognize on the maret: My house, Elysées and Crystal Vision.
Providing superior customer service is paramount for the company De tempore. „Retail is Detail“ is the thought that guides our sales consultants and the whole De tempore team, who nourishes customer relationships through different acitivities, as the De tempore Loyalty program, enabling a truly memorable shopping experience. Understanding the assortment, customer care, excellent shopping service and efficient aftersales service is a unique experience our customers can enjoy in all De tempore shops, and those are the qualities that make Detempore excell in retail in Croatia. – said the director Azra Ana Malić Additional information about the ICERTIAS Customers’ Friend programe, as well as the complete text of the ICERTIAS Customers’ Friend declaration is available here.